Crisis planning
All operations must be prepared to manage a crisis. This means having a plan in place and knowing what actions to take when a serious incident occurs.
A crisis is defined as a serious event in which the organisation needs to rapidly organise its response.
The crisis plan is used during serious incidents to lead and coordinate activities.
For disruptions that do not constitute a crisis, the continuity plan is used instead to maintain operations.
Less serious incidents are handled within day-to-day operations.
Incident reporting – for less serious events
Continuity planning – support for planning during disruptions
Local and central crisis plans
The University has a central crisis plan describing how serious incidents are managed at the university-wide level.
Crisis plan at Stockholm University
Each department and division must also have a local crisis plan.
The local plan is used to manage crises within the specific unit, for example
- disruptions in internal systems
- serious incidents affecting staff.
The local and central crisis plans are used in different situations:
- The local crisis plan is used when the incident can be managed within the unit.
- The central crisis plan is used when the incident requires coordination at the University-wide level.
In some cases, both plans are used simultaneously.
Developing a crisis plan
The crisis plan should enable a rapid and coordinated response.
Base the plan on how your unit operates and the risks identified.
Using the crisis plan
When a crisis occur
- appoint a person in charge
- establish a situational overview
- prioritise actions
- coordinate information.
If something happens
Take the following actions immediately
- Ensure life and health are protected – call 112 if necessary.
- Contact the Officer on standy (TiB – Tjänsteman i beredskap).
- Convene the crisis management team.
- Establish an initial situational overview.
- Document what is happening.
The response follows the University’s crisis management process and methodology.
Crisis management, roles and communication
Crisis management is the structured response initiated during a serious incident.
The work is based on
- clearly defined roles
- a shared situational overview
- coordinated decision-making.
Crisis communication
Communication is a central part of crisis management. Information must be coordinated, accurate, and reach the appropriate target groups at the right time.
Checklists for incidents, fatalities and threats
Checklists provide guidance in specific situations.