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The Property Management Office is responsible for cleaning services at the University. Here you can find information about regular cleaning, deep cleaning, floor care, window cleaning and other cleaning services.

If the cleaning has not been carried out or you notice other issues with the cleaning service, report the issue in the Service Portal.

Please note: For fault reports and other services in House 3 in Albano, Kista, Filmhuset, Tovetorp and Tarfala, contact the respective property owner.

Contact person for cleaning services

Each department or office should have at least one up-to-date contact person for cleaning services. The contact person receives information from the Property Management Office about planned work, including floor maintenance, deep cleaning and window cleaning.

The contact person

  • informs the Property Management Office of changes that affect cleaning services
  • places orders via the Service Portal
  • acts as the contact person for planned cleaning work.

Add or remove a contact person

The head of department or administrative manager is responsible for ensuring that the contact persons are up to date and for adding or removing them in Account Management (kontohanteringen).

  • Go to account management.
  • Search for the person who should be assigned the role or removed.
  • Open Systemrättigheter (System rights) » Kontaktperson för lokalvård
  • Select Redigera (Edit) » Tilldela (Assign) or Ta bort (Remove).
  • Click Assign or Remove to save.

Open account management

Regular cleaning

The University’s premises are cleaned regularly during term time. Here are examples of what is included in the regular cleaning.

Open-plan offices and individual offices are cleaned weekly during term time.

Cleaning includes

  • floor cleaning
  • vacuuming of carpets
  • emptying of recycling units
  • cleaning of door handles and light switches.

Activity-based workplaces are cleaned daily during term time.

Cleaning includes

  • emptying of recycling units
  • floor cleaning
  • vacuuming of carpets
  • wiping of tables, furniture and clear surfaces
  • wiping of computer screens
  • cleaning of door handles and light switches
  • cleaning of glass partitions (cleaned monthly).

Kitchenettes and lunch rooms are cleaned daily during term time.

Cleaning includes

  • emptying of waste bins and cleaning of recycling units
  • floor cleaning
  • wiping of tables and clear surfaces
  • cleaning of microwave ovens in staff areas (cleaned weekly).

Toilets and anterooms are cleaned daily.

Cleaning includes

  • emptying of paper and sanitary bins
  • floor cleaning using specialised equipment
  • cleaning of fixtures and fittings
  • replenishment of consumables.

Teaching rooms and meeting rooms are cleaned daily.

Cleaning includes removal of litter and cleaning of

  • floors
  • table surfaces
  • whiteboards and trays
  • keyboards, screens and cables
  • fold-down desk surfaces in lecture halls (cleaned monthly).

Window cleaning

Window cleaning is carried out during the autumn semester. Before the work begins, the contact person will receive information about dates, times and any necessary preparations. Notices will also be displayed in entrances, corridors and lifts.

  • Clear window sills and remove items close to the windows.
  • Make sure all windows are closed.
  • Inform the contact person for cleaning services of any special considerations.

Deep cleaning

Deep cleaning of the University’s premises is carried out every summer. This cleaning is more extensive than the regular weekly cleaning.

Before the work begins, the contact person will receive information about dates, times and any necessary preparations. Notices will also be displayed in entrances, corridors and lifts.

Surfaces and fittings

  • Removal of stickers as well as tape and adhesive residues.
  • Removal of stains from walls and doors.
  • Cleaning of doors, handles, frames and light switches.
  • Cleaning of glass panels in doors and walls.
  • Cleaning of tables and other exposed horizontal surfaces.
  • Cleaning of noticeboards, picture rails, window sills and open shelving.

Floors and ventilation

  • Vacuuming and damp mopping of floors.
  • Cleaning of floor drains in shower rooms.
  • Cleaning of radiators, including behind the radiators.
  • Cleaning of cable trays, pipes and ventilation fixtures.
  • Cleaning of light fittings.

Kitchenettes and common areas

  • Vacuuming of sofas in kitchenettes, lunchrooms and communal areas.
  • Cleaning of waste bins.
  • Cleaning of kitchenettes, including worktops, sinks, taps, tiled surfaces and areas around microwave ovens.

Toilets and changing rooms

  • Cleaning of toilets and changing rooms, including sanitary ware, mirrors, the exterior of lockers/cabinets and shower areas.
  • Refilling of consumables in kitchenettes and toilets.
  • Replacement of toilet brushes when necessary.

What is not included:

  • cleaning of refrigerators
  • cleaning of microwave ovens, except in student areas
  • cleaning of office chairs.

Additional cleaning services can be ordered through the Service Portal.

Order additional services

To enable the cleaning staff to access all areas, please:

  • remove personal belongings from desks, chairs and window sills
  • move items placed close to walls, radiators and ventilation units
  • empty cupboards and shelves that are to be cleaned internally, for example lockers.

Floor care

Floor care is carried out during the summer. The work is completed in stages to minimise disruption to ongoing activities. Before the work begins, the contact person will receive information about dates, times and any necessary preparations.

Mark rooms that should not receive floor care

If a room should not receive floor care, a notice must be placed on the door stating: “No floor care in this room”.

  • Remove everything from the floor.
  • Label furniture with the room number.

For best results, the floor should be completely clear. Furniture on wheels will be moved by the contractor. If any items remain in the room, polish will be applied around them.

Additional services

All cleaning services are adapted to the needs of the organisation. Additional services can be ordered separately. These services are ordered via the Service Portal and invoiced by the contractor.

  • Allergy cleaning
  • Post-construction and move cleaning
  • Additional floor care
  • Extra cleaning and waste management for events
  • Curtain cleaning
  • Refrigerator cleaning
  • Deep cleaning

If you are not satisfied with the cleaning

If anything has not been cleaned or if you are not satisfied with the result, please report the issue in the Service Portal as soon as possible. This enables the University to follow up the matter with the contractor.

Environmental certification

Stockholm University is environmentally certified. All chemical products, except for graffiti removal and polish removal, comply with the Nordic Swan Ecolabel or equivalent.

The contractors are certified in accordance with SS EN ISO 14001.

Contact

Last updated: 2026-08-31

Source: Property Management Office